Policies & Procedures

1Registration

Registrations are accepted one of three ways:

  • Online at www.orangecountync.gov/activityregistration. If you or your family has participated with us before and you do not know your account information, call 919.245.2660 during regular business hours, Monday through Friday, 8:30 a.m.-11:45 a.m. and 1:15 p.m.-4:30 p.m.  for further assistance. 
  • By phone, by calling our administrative phone number at 919.245.2660 Monday through Friday, 8:30 a.m.-11:45 a.m. and 1:15 p.m.-4:30 p.m. with the exception of County holidays.
  • In person at the Bonnie B. Davis Environment and Agricultural Center, Suite 140, 1020 US 70 West, Hillsborough during regular office hours, Monday through Friday, 8:30 a.m.-11:45 a.m. and 1:15 p.m.-4:30 p.m.

Registrations are processed first come, first served. Payment is accepted by credit card (Visa, MasterCard, or Discover). Payment must be made in full at the time of registration.

Minimum/Maximum

In order to ensure the best possible program for all participants, many activities have minimum and maximum enrollments. Registration may close before the registration deadline if a program reaches its maximum. Likewise, programs may be cancelled if the minimum is not met.

Program Refund Policy

Program fees are 100% refundable when the program is cancelled by the department.

For refunds, please contact DEAPR Administration at 919.245.2660 or via email.

Details

  • If requested seven or more days prior to the first program date, a full refund less a $5 administrative fee will be given. No administrative fee is charged if a household credit is accepted. 
  • No refund will be given if requested less than seven days before the first program date. 
  • Credit card fees are non-refundable.
  • Summer Camps exception below.

For Summer Camps only

If requested prior to Friday, May 1, a refund will be issued less a 20% processing fee per camp cancelled. After close of business on May 1, no refunds will be issued. 

Camps are non-transferable; a camp enrollment for one child cannot be given to another. Refund exceptions may be made with documentation for academic requirements or medical necessity.

Inclusion

Orange County Department of Environment, Agriculture, Parks and Recreation (DEAPR) is committed to providing inclusive recreation opportunities and encourages individuals with and without disabilities to participate together. In order for individuals with disabilities to participate as fully as possible, reasonable accommodations will be provided.

Photos and Videos

Orange County Department of Environment, Agriculture, Parks and Recreation reserves the right to photograph and publish photographs of participants for publicity purposes. Photographs may also be shared with program instructors.

Youth Athletic Leagues

Player Skills Assessments & Drafts

One objective of Orange County Recreation Youth Athletic Leagues is to ensure that each parent, participant, and coach is given the opportunity to participate in a fun, enjoyable, and fair athletic league. To this end, most leagues employ an assessment and draft procedure in an effort to distribute players equitably across all teams. More information on Skills Assessments and Drafts is available within each program's league rules. Contact our office for more information.