Frequently Asked Questions

In the coming months, you’ll begin seeing Lumos crews in neighborhoods around the area. 

As construction nears in your neighborhood, you’ll receive additional communications on the build process and what to expect. These will come in the form of direct mail notices, door hangers, etc. 

In the meantime, to make sure you’re one of the first on your street to get reliable, high-speed Internet, head over to www.lumosfiber.com/builtforthefuture to learn more and sign-up to find out when service is available in your area.

The next steps from Lumos are to formulate a more detailed engineering plan, which will take several months. The entire build – including the RFP and Lumos's privately financed portion – is scheduled to be finished by the end of 2025, barring unforeseen circumstances.

The construction timeline would make services available to homes within the RFP according to the following schedule:

If you live on a private road, please contact Lumos by emailing FiberConstruction@lumosfiber.com. In the subject line of the email, type "Private Road" and your address. A Lumos representative will contact you to determine if a no-cost utility easement is needed for Lumos to provide services on your road. Please note that if your address is included in a later phase of the project, a Lumos representative may not be able to immediately respond to you, but Lumos will save your information and contact you as soon as possible.

Visit www.lumosfiber.com/builtforthefuture to learn more and sign-up to find out when service is available in your area. 

Lumos will provide a “service drop” (the fiber optic cable that connects the customer’s premises to the nearest terminal on the street) up to 1,000 feet at no additional cost to the customer. For customers with long driveways and homes with extended setbacks from public rights-of-way, a Lumos engineer will review and determine if any additional charges apply for service drops greater than 1,000 feet.

According to terms of the RFP, provider will advertise on their website and offer broadband service pricing at the rates quoted in the RFP responses (or better) until at least three months after the date of the first customer activation. Provider further agrees that its standard rates in place at the date of the first customer activation will not increase by more than 10% per year for any of the service levels until at least Jan. 1, 2026, in the portion of Orange County to which Provider deploys FTTP Service pursuant to this Agreement.

• 100 Mbps x 100 Mbps - $49.99
• 200 Mbps x 200 Mbps - $59.99
• 500 Mbps x 500 Mbps - $74.99
• 1,000 Mbps x 1000 Mbps - $89.99
• 2,000 Mbps x 2000 Mbps - $159.99

The COVID- 19 pandemic highlighted the need for households in Orange County to have access to broadband internet, which is defined as 25 megabits per second (mbps) download speed and 3 mbps upload speed. Broadband has become a necessity to fully participate in educational instruction, commerce and civic life. This need is particularly acute in the rural parts of Orange County where low density impedes the ability of internet service providers to recover the cost of a significant capital investment. 

The Orange County Broadband Task Force reviewed different models to deploy broadband technology and chose to seek alternatives that delivered upload and download speeds of at least 100 mbps, consistent with the terms of the American Rescue Act Plan. The Task Force designed a request for proposal (RFP) to seek providers that could meet that standard and serve the County' s unserved and underserved homes. The Task Force also created a detailed scoring matrix and appointed a member to serve on the evaluation and contract negotiation team.

The RFP was issued on Sept. 13, 2021, with one amendment added Oct. 11, 2021. The County received four proposals from internet service providers in response to the RFP. The evaluation team scored the proposals and began contract negotiations with Lumos (then known as North State Communications Advanced Services, LLC).

The cost to build the entire network is approximately $45 million. The agreement requires Orange County to pay up to $10 million in American Rescue Plan Act (ARPA) funds as a grant to Lumos in three installments:

• 1,000,000 within 30 days of contract execution
• 3,000,000 after enabling connections to 3,000 homes no later than Dec. 31, 2023
• 6,000,000 after enabling connections to the remaining 3,370 homes no later than Dec. 31, 2024

Lumos will engineer, build, operate, and maintain a fiber to the premises (FTTP) network in Orange County consisting of over 615 miles of fiber that will enable connections to approximately 6,370 unserved locations. The county compiled a list of precise address points to be served. Any address points that were inadvertently omitted from the list but are in the coverage area, will be added to the list of addresses covered automatically. The provider will be responsible for procuring all easements and rights of way and will continue to make best efforts at reaching blocked locations for five years after the completion of construction. The network will offer up to 2 gigabit per second (gbps) symmetrical fiber broadband internet access to every home and business passed. The minimum level service offered to each home and business will be 100 Mbps symmetrical. The network covers all of the homes identified by the County as unserved with the exception of approximately 20 households south of Chapel Hill.