Show All Answers

1. I have a question about my address, who do I contact?

Please email Orange County Addressing for further assistance, or call:

• Nancy Freeman: 919-245-2735
• Britney Pendleton: 919-245-2576
• Kevin Locklear: 919-245-2287

If your address is within one of these municipalities, you can contact:

• Town of Carrboro
  Ruth Heaton
  919-918-7328
  Email Ruth Heation
  
  
• Town of Chapel Hill
  Michael Sudol
  919-969-5068
  Email Michael Sudol
  
  
• City of Mebane
  Katie Harper
  336-570-4085
  Email Katie Harper
  
  
• Town of Hillsborough
  Margaret Hauth
  919-732-1270, ext. 86
  Email Margaret Hauth

2. What is the process for getting a new address assigned for new construction?

For new construction, addresses are assigned as part of the Building Permit process.

3. I would like to place the appropriate address sign for my home, but I am unsure if my address is in compliance. How can I check?

Please contact us and verify that your address is in compliance.

4. How can I check existing street names?

You can check using the Orange Address Database for a listing of street names within Orange County.

5. My neighborhood is on an un-named private drive with three or more homes, what do I need to do?

Please first contact us and verify that your road needs to be named. We can then give you more information on the next steps to take.

6. What about my mailbox?

For all questions about your mailbox, please contact your local Post Office or mail carrier.

7. Where can I get an address sign?

To see the requirements for address signs, please see section 6-35 (e) of the ordinance (PDF).

Fire Stations that sell reflective signs:

Office	Address
Caldwell	7020 Guess Road Rougemont, NC 27572
Carrboro 2	1411 Homestead Road Chapel Hill, NC 27516
Cedar Grove 1	5912 Penecost Road Cedar Grove, NC  27231
Cedar Grove 2	720 Hawkins Road Cedar Grove, NC 27231
Eno	5019 U.S. 70 E Durham, NC 27705
New Hope	4012 Whitfield Road Chapel Hill, NC 27514
Orange Grove	6800 Orange Grove Road Hillsborough, NC 27278
Orange Rural (Hillsborough)	206 S Churton Street Hillsborough, NC 27278
White Cross	5722 Old Greensboro Road Chapel Hill, NC 27516

8. Where can I get a street sign?

There are several companies online and locally in the yellow pages that sell street signs.

For specific requirements on street signs, Section 6-34(D.1) of the Orange County Addressing Ordinance states:

“Signs for public or private roads or drives shall conform with the physical standards set forth in the United States Department of Transportation’s Manual on Uniform Traffic Control Devices (MUTCD).”

The section reference in the MUTCD is 2D.43 - “Street Name Signs” and can be found in PDF and HTML format.

9. My address will be changed, what do I need to do?

My address will be changed, what do I need to do?

10. Does Orange County Emergency Medical Services bill medical insurance?

Yes. Orange County Emergency Medical Services bills Medicare, Medicaid and private insurance.

11. Can I make monthly payments on my account?

Yes. You can make monthly payments. However, you must be consistent with your payments. If you are unable to make a payment, you must call us in advance.

12. Can I pay with a credit card?

Yes. Please call 844-435-3981 and use your run number as the tax bill number. 

If you have issues with processing your credit card payment, please call the customer service number 888-891-6064 option 1 for assistance.

13. Can I setup my payments through Automated Draft?

No. We do not process automated drafts, but you may setup automated payments with your bank through Bill Pay. Please contact your bank for assistance.