The hotspot displayed a message that said "Data Limit Reached." What do I do?

Periodically, our service provider (Verizon) may limit the amount of data its network will carry. This happens when there is network congestion. The library does not receive notice when this occurs, and there is no "fix" other than to wait until the congestion period is over.

Note: Resetting or changing any confirmation of the hotspots will require library staff to reconfigure the device. A $5 charge will be added to your account and you may be blocked from future use of the WiFi To Go service.

You can access full documentation for the hotspots on the Verizon website. However, because the devices are already activated and configured, you may find few of the articles helpful.

Show All Answers

1. Who can check out a hotspot?
2. How do I check out a hotspot?
3. How long can I keep a hotspot from the library?
4. Can I reserve a hotspot?
5. How do I return a hotspot?
6. Can I use the library’s hotspot to send / receive text messages?
7. How do I renew a hotspot?
8. Does it cost to borrow a hotspot?
9. Can I take the hotspot outside of the United States?
10. What information about my Internet usage, if any, is tracked by the library or the service provider?
11. The hotspot prompted me to update the software. Should I do that?
12. The hotspot displayed a message that said "Data Limit Reached." What do I do?
13. Where can I find additional information about Wi-fi To Go?