Frequently Asked Questions

Anyone who has a valid library card. We do ask that you limit one hotspot per family.

Stop in at one of our locations. If all of our hotspots are checked out, you can use your library card to place a hold.

You can borrow a hotspot for three weeks. Two renewals are available if no one else is waiting.

Yes; if all hotspots are checked out, you can use your library card to place a hold.

You can return the hotspot to any library location during open hours. No book drop, please. You must return the hotspot with all the original packing and accessories. Please fully charge the battery before you return the device.

No; texting/SMS messaging is not available.

Log into your account or stop by one of our library locations to renew a hotspot.

Borrowing and using the hotspot is free! However, if you exceed allowed data limits, you will be billed via your library account. If the hotspot becomes lost, has missing parts, or is damaged beyond repair, a $65 fee will be charged to your library account.

No; if additional data fees are charged to the hotspot, the fees will be added to your library account.

Your Internet usage is not tracked by the library or the service provider. The library maintains records of which customers have checked out library materials for the duration of the checkout period.

Yes; the hotspot periodically receives software updates from the service provider. You can go ahead and accept the update. The software upgrade process only takes a few minutes.

Periodically, our service provider (Verizon) may limit the amount of data its network will carry. This happens when there is network congestion. The library does not receive notice when this occurs, and there is no "fix" other than to wait until the congestion period is over.

Note: Resetting or changing any confirmation of the hotspots will require library staff to reconfigure the device. A $5 charge will be added to your account and you may be blocked from future use of the WiFi To Go service.

You can access full documentation for the hotspots on the Verizon website. However, because the devices are already activated and configured, you may find few of the articles helpful.

Other questions? You can call and speak with one of our librarians at 919-245-2525 (Hillsborough) or 919-969-3006 (Carrboro) during regular business hours.