FAQs • Orange County, NC • CivicEngage

When will my mortgage company pay my tax bill?: Loan institutions (or their tax-servicing agent) usually remit payment between November 15 and December 31. You are encouraged to verify your payment data with your loan institution.

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Tax Administration - Taxes

1. I can not pay my taxes on time. What happens now? What options do I have?: If you are not able to pay your tax bill on time, and it becomes delinquent, interest is added to the past due balance. A bill due on September 1st becomes delinquent and 2% interest is added to the bill the following January 6th. If the bill continues to remain unpaid, then each 1st of the month after that another 0.75% interest is added to the past due balance until the bill is paid. There are some options to help you. The Tax Office offers payment plans to help taxpayers.

2. Why did I get a tax bill for my real property if I have an escrow account with my mortgage company?: We send the bill to the owner of the property, not the loan institution. We will gladly provide your loan institution with your billing information at its request, but we strongly suggest that you send them a copy of your bill.

3. What is the Solid Waste Programs Fee (SWPF) that I see on my real property tax bill?: The Solid Waste Programs Fee (SWPF), collected for the Orange County Solid Waste Department, is an annual fee that funds recycling, waste management, and waste reduction services offered by Orange County. It is not a lien on the real property. The Orange County Board of Commissioners has created an assistance fund to help citizens in financial hardship with paying the Solid Waste Programs Fee. An appeals process is available to anyone who feels that the fee was inaccurately assessed. Appeals will be reviewed by Solid Waste Management staff.

4. What is the Chapel Hill Stormwater Management fee on my real property tax bill?: This fee is collected for the Town of Chapel Hill. The Town is responsible for managing storm water and related water resources issues within its jurisdiction, and the fee funds that management program. The fee is determined by the Town of Chapel Hill. It is not a lien on the real property. For questions regarding this fee, contact the Town of Chapel Hill.

This fee is collected for the Town of Chapel Hill. The Town is responsible for managing storm water and related water resources issues within its jurisdiction, and the fee funds that management program. The fee is determined by the Town of Chapel Hill. It is not a lien on the real property. For questions regarding this fee, contact the Town of Chapel Hill.

5. What is the Hillsborough Stormwater Management Fee on my property tax bill?: This fee is collected for the Town of Hillsborough. The Town of Hillsborough created a storm water utility and fee to comply with expanding state and federal storm water regulations to reduce storm water runoff pollution from reaching the Eno River. The fee is determined by the Town of Hillsborough. It is not a lien on the real property. For questions regarding this fee, contact the Town of Hillsborough.

6. When will my mortgage company pay my tax bill?: Loan institutions (or their tax-servicing agent) usually remit payment between November 15 and December 31. You are encouraged to verify your payment data with your loan institution.

7. When are my real and personal property taxes due?: Taxes are due each year for real estate, business personal property and individually owned personal property on September 1st. Payment without interest can be made on or before January 5th of the following year. Mail payments are processed based on the postmark as affixed by the U.S. Postal Service.

8. I sold my house a few months ago. Why did I get the bill instead of the new owner?: If the real property has been sold, please forward the tax notice to the new owner. When property is sold prior to the creation of the tax bill, it is the general practice of North Carolina attorneys to make adjustments for the payment of taxes on the closing statement. Payment is not made to the tax office at that time. After the creation of the tax bills, taxes are normally paid at the closing. Check your closing statement or contact the closing attorney if you have questions about who is responsible for payment of the bill.

9. I have paid my tax bill and I have received a past due notice in the mail. Why did this happen?: There are several possibilities. We may not have received your payment from the Post Office, or your payment may have crossed in the mail with the delinquent notice. To verify the status of your account you may check online.

10. I have filed for bankruptcy protection under Chapter 13. Do I still have to pay the new tax bill I received?: When a taxpayer files Chapter 13 Bankruptcy and lists the tax office as a creditor, the bankruptcy court sends a notice to the tax office. The tax office files a claim for any outstanding bills as of the date of the filing, including any outstanding Emergency Management bills. The bankruptcy court should pay the claim in full if the plan is completed and the taxpayer receives a discharge. Any taxes or EMS bills that become due after the filing of the plan are post petition debt and must be paid by the taxpayer.

11. I have received notice from my bank that the check I wrote to the tax office was returned for non-sufficient funds. What happens now?: A $25 fee will be charged for any check returned due to insufficient funds, plus any additional interest and penalty, plus any criminal penalties provided by law (NCGS 105-357(b)(2)). Tax receipts are null and void if payment is made with a check that fails to clear the bank. Payment for a returned check should be made by cash, money order or certified funds. Legal process to collect funds includes issuance of a warrant for criminal offense.

12. What do I have to do if I want to move my mobile home?: It is illegal to move a mobile home without a mobile home moving permit. There are three requirements to be eligible for a permit: mobile home is listed for taxation for the current year, the current year’s taxes are paid in full, and back taxes are paid in full. Mobile Home Moving Permits are issued in the Hillsborough office only.

13. When will I get my income tax refund?: Orange County Tax Office is unable to assist you with your state or federal income tax questions or forms. You may contact the North Carolina Department of Revenue at 877-252-3052, or 877-252-4052 for refund information. Contact the IRS for Federal Tax Information at 800-829-1040.

14. Are the city and county property taxes I pay deductible on my state or federal income tax return?: If you have questions about deducting County taxes on your state or federal income tax returns, please contact your tax advisor.