Medicare Assistance

The Seniors’ Health Insurance Information Program (SHIIP) provides free, unbiased education and assistance with Medicare. We can help you understand when and how to enroll, how to choose between the different Medicare options, and how to read your Medicare statements. We offer classes and one-on-one counseling appointments. 

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Medicare Open Enrollment 
October 15 - December 7:


Many seniors can save money by switching plans – sometimes as much as $500 or even more.   But you have to switch during Open Enrollment.  We recommend that every senior review their Medicare Plans each year.   You can meet with a certified counselor for free and unbiased assistance in reviewing your options.  This year we are offering two options:

  • In-Person appointments at either the Seymour Center in Chapel Hill or the Passmore Center in Hillsborough.  Appointments generally last up to 1 hour.
  • Online appointments are available via Zoom video chat.  You must provide an email and will receive a link to join the Zoom meeting the day prior.  Appointments generally last between 1 and 2 hours.

For both types of appointments, please review these SHIIP Appointment Instructions.  Make an appointment by clicking the Book Now Button below or calling us at 919-245-4274. 

Book Now Form Website

Please Note: Due to the high number of seniors that request assistance during this short period of time, we generally cannot provide appointments to those who are first joining Medicare. Please plan to attend a Welcome to Medicare Class, visit our New to Medicare page, and contact the Orange County SHIIP Coordinator at 919-245-4240 if needed.

You may also contact the North Carolina Department of Insurance for immediate assistance with all types of Medicare issues over the telephone. You can reach them from 8 am – 5 pm, Monday – Friday, at 1-855-408-1212. Additional information about all parts of Medicare are available on their website www.ncshiip.com. 

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