Refund Policy

Activities Refund Policy (Athletic Leagues, Classes, Events, Trips, etc.)

Program fees are 100% refundable when the program is cancelled by the department.

Details

• If requested prior to seven days in advance of the first program date, a full refund less a $5 administrative fee will be given. 
• If requested between two and six days of the start of the program, a 50% refund less $5 will be given. 
• No refund will be given if requested less than two days before the start of the program. 
• No administrative fee is charged if a household credit is accepted.

For Summer Camps only

Fees are 100% refundable when the program is cancelled by the Department. 

Between Friday, February 24 and 5:00 p.m. on Friday, June 2, a refund will be issued less 20% processing fee per camp cancelled.

After 5:00 p.m. on June 2, no refunds will be issued. 

Camps are non-transferable; a registration for one child cannot be given to another. Refund exceptions may be made with documentation for academic requirements. 

Facilities Use Refund Policy (Rooms, Picnic Shelters, Fields, etc.)

Refund requests must be in writing and must meet certain deadlines. Processing fees will apply to all refunds.

Details

• If requested prior to seven days of the reservation date, a full refund less a $5 administrative fee will be given. 
• If requested between two and six days of the reservation date, a 50% refund less $5 will be given. 
• No refund will be given if requested less than two days before the reservation date. 
• No administrative fee is charged if a household credit is accepted. 

Inclement Weather

Refunds due to inclement weather will be issued if the County Manager closes county offices. Should a County facility be closed due to inclement weather or other unforeseen circumstances, the party making the reservation will be given the option to reschedule, before being refunded all reservation/damage deposits and usage fees

Refunds

For refunds, please contact the Recreation Division at 919-245-2660