Training Workshops and Courses
Customer Service Skills
Have what it takes to communicate effectively? Providing great customer service helps your internal and external customers. Learn more in this dynamic class that provides the tools to communicate effectively to your colleagues and the people you serve! 30-36 hours.
The Going Places Network
In partnership with Dress for Success, this 10-week workshop series is offered to women in search of employment. Students will develop a personal brand, customize resumes, build a professional network and get job leads from local companies. Career suiting is available to women who register for this course. 30-40 hours.
Technology Awareness for the Workplace
Online applications? Registering with online employment search firms? How do I attach my resume to an email? Master technology to search for and find the job of your dreams! 25-36 hours.
Job Seeker's Resume and Application Labs (with KeyTrain Tutorials)
Need to create a résumé or cover letter, search for jobs, or apply for employment online? Need to practice and/or refresh your skills before taking WorkKeys® assessments to earn your Career Readiness Certification? This class is open-entry/open-exit, so you can start and attend anytime. 90 hours
Job-Seeking Skills Workshop
Need new and creative strategies for employment networking? Attend any one of these workshops to become familiar with different strategic plans of action to target your ideal job. Along with networking, learn proper interviewing techniques. This class is open-entry/open-exit, so you can start and attend anytime. 32 hours.-
Go for the Gold! Career Readiness Certificate and TA Proficiency Certification Test Preparation
Prove to employers that you possess the critical workplace skills in reading, applied math, and locating information. Upgrade skill levels to take the WorkKeys® exam. This class is open-entry/open-exit, so you can start and attend anytime. 45-90 hours.
NC Works Training for Careers Lab
This lab is based on meeting the "just in time" needs of the community and partners to provide a rotating schedule of job readiness skills topics across the two counties. Labs consist of one hour of instruction, videos, presentations, or guest speakers on a particular topic, then two hours of applying that topic to the job search. The last two hours may include one-on-one assistance, role playing, or group activities. 52-132 hours. This class is open-entry/open-exit, so you can start and attend anytime.
Working Smart is a soft-skills program developed by the Charlotte Mecklenburg Workforce Developmental Partners (CMWDP). It is designed to provide job-seekers the work and life skills that enhance employee productivity. Employers are looking for candidates who have the "soft-skills" that lead to success in the following ways: communication, problem solving skills, time management, accountability, and more. Requires Working Smart certified instructors and utilization of the Working Smart curriculum.
English as a Second Language (ESL) Training
ESL classes help non-native English speakers learn English listening, reading and writing skills.
Microsoft Office Computer Basics
Explore Microsoft office applications and learn to wrote documents, take notes, create spreadsheets, and more.
Electronic Portfolio For the Job Seekers
Weekly workshop that helps the job seekers create a professional content using social media tools such as: Linked-In, Twitter, Facebook, Google, Digital business cards, etc., that causes the applicant to stand out above the rest.
Resume Writing Workshop
Need help with resume writing techniques? Let us help you with creating and formatting tips to capture an employer’s attention. You will also learn how to write cover letters and thank you notes, and job matching skills.