COVID-19 Updates

Click here to learn more about about the relationship between affordable housing and health.

The Housing Department office in Hillsborough (3rd Floor, Whitted Building, 300 W. Tryon St) is open 8:30 AM - 5 PM, Monday - Friday.


  • Call the Housing Helpline: 919-245-2655, Calls are answered live Monday – Friday, 10 AM – 4 PM. Call and leave a voicemail at any time, and staff will return your call during weekday working hours.
  • Email
  • In-person drop-in hours are available for Housing Helpline services on Tuesdays from 8:30-4:00 at our Chapel Hill location (2501 Homestead Road).


  • Landlords can receive up to $1,000 leasing bonus per unit for renting to tenants participating in certain housing assistance programs
  • Click here to learn more


Call Center: 919-245-2485

Main Office: 919-245-2490
Fax: 919-644-3056

Online form upload:

Actions affecting current participants and people interested in the Housing Choice Voucher program:

  • All appointments and briefings will now be conducted via U.S. mail or electronic means
  • We are assisting current participants as the wait list remains closed for new applicants

Actions affecting current participants:

  • All in-person appointments are suspended until further notice; participants may request a remote appointment via phone or video chat
  • Staff will contact existing appointments to cancel in-person appointment and request return of documents by email, mail, fax, or drop-off (in the mail drop-box outside the Chapel Hill and Hillsborough offices)
  • Mailings will include a return checklist as a reminder of all the documents needed and will also encourage participants to return via email, mail, or fax to limit contact

Inspections of assisted units:

  • Inspections for participants moving to a new (vacant) unit will continue; inspectors will have gloves, shoe covers, and masks 
  • Participants can request special inspections for life-threatening deficiencies
  • Annual inspections already scheduled during this time (excluding life-threatening deficiencies) will be delayed for at least 30 days
  • Landlords can self-certify repairs completed on any non-life-threatening deficiencies items; all re-inspections will be completed via self-certifications


Phone: 919-245-2655  

Actions affecting current participants and people interested in the County’s housing stabilization assistance:

If you would like support the County’s work to prevent evictions and homelessness, please visit the Community Giving website to donate to the Emergency Housing Assistance Fund. Your donation will directly assist people experiencing housing emergencies in Orange County to remain stable in housing. Upon making your donation, please indicate that the funds should go towards the “Emergency Housing Assistance Fund” operated by the Orange County Department of Housing and Community Development.


Phone: 919-558-2700 

Actions affecting current participants and people interested in housing repair and rehabilitation programs:

  • Repair requests will be assessed on case-by-case basis; emergencies such as no heat or no hot water may be accommodated and others put on hold
  • No in-person applications will be taken, but applications will be accepted by email, mail, and drop-off (in the mail drop-box outside the Chapel Hill and Hillsborough offices)

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