ORANGE COUNTY, NC (March 17, 2016)—The Orange County Emergency Services Department is inviting the public to participate in National Public Safety Telecommunicator Week from April 10 – April 16, 2016. 

As a kick-off, the Emergency Services Communications team will open its doors to both the media and the public. The following events will be hosted in an effort to demonstrate what takes place in a 9-1-1 Communications Center, explain the role of the Emergency Coordination Center, when it is activated and how it is staffed, concluding with a tour of the center. This will prove to be a very educational and eye-opening experience. 

Media Day:
Wednesday, April 13, from 9:00 a.m. - 11:00 a.m.

Facility Tours
Tuesday, April 12, from 5:00 p.m. - 6:30 p.m.
Thursday, April 14, from 9:00 a.m. - 11:00 a.m.
Thursday, April 14, from 5:00 p.m. - 6:30 p.m.

These activities will take place at the Orange County Emergency Services building, located at 510 Meadowlands Drive in Hillsborough (off U.S. 70A behind the Sportsplex).

This event is open to the public, high school seniors, community college students, and emergency services students to include EMS, Emergency Management, Fire services, and Basic Law Enforcement Training students.

The media will be allowed to tour the center, capture video (as policy allows) and observe telecommunicators performing their duties. Media representatives should RSVP prior to Wednesday, April 13, via e-mail to Jeryl Anderson at  

The goal is to educate the public and showcase that 9-1-1 Telecommunicators are the first line of defense against crime, sickness and disaster.  These are public servants who, by their own choice, staff the center 24/7 and deal with stress levels that are second only to the stress levels endured by air traffic controllers. 

Telecommunicators give up family time, holidays and weekends to answer more than 350 calls for service daily, by way of multiple phone lines and respond to an equal or greater amount of radio traffic communicating with all emergency services responders from the beginning to completion of all calls. 

For more information, please contact Jeryl Anderson at 919.245.6100 or send an e-mail to