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Frequently Asked Questions

What should I do if I am unable to get to one of the offices to apply?

When will my benefits go into my account?

I have received my EBT card.  How can I get it activated?

What is the EBT customer service number?

When will my application be completed?

When will I receive my EBT card?

What do I do if I have a change in my situation?

Will I receive a new EBT card each month?

What happens if I use the wrong pin number when I am shopping?

How can I check my balance on my EBT card?

Why didnt I get the full benefits for the month I applied initially?

How is the amount of my benefit determined?