Hurricane Florence resources

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This page will include resources for residents to report issues or request assistance during and after Hurricane Florence. Note that emergency response times will be slower than normal due to expected travel difficulty and an increased demand.

Stay Connected
Orange County will provide updates during and after the storm through three major channels -- Twitter (@OCNCGOV), OC Alerts, our free, real time alert system, and text notifications. You can also sign up for text alerts by texting OCStorm to 888-777. Standard text and data rates may apply.

Reporting Damage:

  • For downed trees, debris in a roadway or a flooded road, assure that you are in a safe location and call 9-1-1. Remember, if you encounter a flooded road, Turn Around, Don't Drown!
  • For downed trees on private property contact the primary insurer of the property and then contact a private debris removal company. Orange County does not remove trees or debris from private property.
  • To report non-emergency damage, use our Community Damage Reporting tool. This will enable Emergency Services to identify areas with heavy damage and provide resources where needed.
  • Businesses are encouraged to use the Community Damage Reporting tool to report any damages incurred from the Hurricane or the flooding, as this will help the county determine if it is eligible for additional state or federal relief funding.

FEMA benefits for immigrants and tenants
Information from the North Carolina Justice Center on how North Carolinians impacted by Hurricane Florence, with any immigration status or no status at all, qualify for emergency and short-term assistance provided by FEMA. Visit their website for more information.

Voluntary cleanup, debris removal assistance
Several relief agencies through the North Carolina Voluntary Organizations Active in Disaster (VOAD) are staffing a hotline for free debris removal and home cleanup after the recent hurricane and flooding. This hotline will connect affected residents with reputable and vetted relief agencies that will assist in chainsaw work, debris removal, cleanup, and tarping roofs, as they are able. All services are free, but service is not guaranteed due to the overwhelming need. Families affected by the disaster with home cleanup needs may call 800-451-1954.

Phone lines will be open until further notice. This hotline cannot assist with social services such as food, clothing, shelter, insurance, or questions about FEMA registration. 

Service Outages:

Hotel accommodations
If you decide to wait out the storm in the comfort of a hotel, the Chapel Hill/Orange County Visitor's Bureau has created a document that lists hotels within the county that have available rooms. Please click the "Accommodations" link in the banner at the top of their home page. The spreadsheet also indicates if a property allows pets and has a generator. The spreadsheet (content maintained by each respective hotel) will be updated throughout the event as more information becomes available.

If you decide to seek shelter to the west, here are some resources for you to search for rooms. Due to expected demand, it would be a good idea to call ahead first and reserve a room and to make sure they are accepting reservations and have power.

Spanish Language Resources

News releases